Exchange Policy

Every Reet's Club order is packed with lots of love and care. Each piece is carefully inspected before it leaves us, because we want your new favourite to reach you exactly as it should.

We hope you love it, wear it often and make it a little part of your wardrobe. ♡

♡ 7-day exchange window

If you'd like to exchange your piece, please get in touch with us within 7 days of receiving your order.

♡ One exchange per order

Each order is eligible for one exchange only, so please make sure you choose your replacement size or style carefully.

♡ Your piece should be unworn

For an exchange to be accepted, the piece must be unworn, unwashed, unaltered and in its original condition, with all tags and packaging intact.

♡ We check every exchange

Once we receive your piece, it will be inspected before the exchange is approved. Items showing signs of wear, washing, alteration, damage or use may not be eligible for exchange.

♡ Received something damaged? We've got you

If your piece arrives damaged or has a manufacturing defect, please email us at welcometoreetsclub@gmail.com with clear pictures as soon as you receive it. Once we inspect and confirm the issue is from our side, your exchange will be completely free of charge.

♡ Exchange shipping

For exchanges that are not due to a confirmed product defect, the shipping costs for both sending the original piece back to us and reshipping the new piece to you will be borne by the customer.

Need to cancel?

Changed your mind? No worries — just let us know as soon as possible.

We can cancel your order as long as it has not been dispatched yet. Once your order has been dispatched, we're unable to cancel it.

To request a cancellation, please contact us as soon as possible at welcometoreetsclub@gmail.com with your order number.

Need an exchange?

Talk to us

Email us with your order number and the size you'd like instead, and we'll take it from there.

Email us